This site is owned and operated by The Bath House, part of One House Group Ltd, The Grain Store, Busk Lane, Sedbergh, Cumbria LA10 5HF, UK. Vat Number GB686 9253 77  Company Reg Number 06204331
Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the www.thebathhouseshop.co.uk (“website”). We reserve the right to change these terms and conditions from time to time and we advise you to read them each time that you use the site.

 

Orders

When you place an order with us, it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our customer service team before placing an order with us either by phone on 015396 21992 or by emailing enquiries@thebathhouseshop.co.uk or by post at the address given above.

By placing an order through our website, you are making an offer to Bath House to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Please note that if you are paying by post, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.

Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Bath House reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be  responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Bath House website.

When placing an order you will automatically be added to our Catalogue mailing list. However if you do not wish to receive mailings, please inform our Customer Services team and they will remove you from our Catalogue list.

 

Order Cancellation

Should you wish to cancel your order prior to despatch, please contact our customer services team on enquiries@thebathhouseshop.co.uk or 015396 21992. Alternatively, you can inform us by posting the notice to our address below or faxing us on 015396 21912.

 

Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions regarding approximate delivery dates/times, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Bath House reserves the right to amend or change product and/or packaging.  Colour finishes and print may differ due to the limitations of printing and reproduction.

 

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty we will immediately replace the goods, but you must either email at enquiries@thebathhouseshop.co.uk or call us 015396 21992 within 8 days of receipt of the goods.  Our offices are open Monday to Friday 9am-5pm.

However, unfortunately because of health and safety issues, we cannot accept returned bodycare items (soaps/bath soaks, hand creams etc), unless damaged or faulty.  All other non bodycare items can be returned for an alternative or a full refund if returned to us within 8 days of despatch and in perfect condition.  The cost of returning the goods is the customer’s responsibility, unless the goods are damaged or faulty.  Your card will be refunded on receipt of the goods. This does not affect your statutory rights.